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MooveTeam Manual

Go-Live Checklist

Print this page or keep it open on your phone during the event.

Before the event (office)

Section titled “Before the event (office)”
  • Verify credit balance covers the team count (1 credit per playing team). Check in User Menu → Credits.
  • Confirm or create a sale for the event. Real Game mode requires an active, paid sale whose authorization period covers today. Contact your MooveTeam account manager if needed.
  • Print QR codes for all teams. Open the Teams tab → QR Code sub-tab → print. See Event — Teams.
  • Upload team documents (rules briefing, schedule) to the Documents tab. See Event — Documents.
  • Verify all challenges have GPS coordinates set. Open the challenge map view and confirm every pin is placed correctly.
  • Run a Demo session to test the full flow end-to-end. Start the event in Demo mode (max 2 teams, no credits consumed), walk through a few challenges, verify scoring, then stop. See Event — Live Control.
  • Prepare backup QR printouts. Print an extra set in case of damage at the venue.

At the venue (setup)

Section titled “At the venue (setup)”
  • Open the Live Map on a projector or venue screen. Open the tracking dashboard from the event’s action menu. See Event — Live Control.
  • Log in staff devices as “Organization Staff” teams using MooveXR. Staff teams do not consume credits and are excluded from the ranking.
  • Verify GPS signal quality at key challenge locations. Walk to 2–3 challenge spots and confirm the mobile app detects proximity.
  • Memorize the “Allow click map icons” toggle location in Event — General Data. If GPS fails at the venue, enable this checkbox as an instant workaround.
  • Distribute printed QR codes to team captains. Verify each code scans correctly before the event starts.

Go live

Section titled “Go live”
  • Start the event. Click the green Start button from the events list or the event edit page. Review the pre-start confirmation screen. See Event — Live Control.
  • Monitor the tracking dashboard for stuck teams. If a team stops moving for an extended period, check whether they are having a technical issue.
  • Keep the Troubleshooting page open on your phone or tablet for quick reference if something goes wrong.
  • Watch for device issues. If a team’s device dies, unassign it and rescan QR on a new device. See Troubleshooting — Device died.

Player preparation (share with participants)

Section titled “Player preparation (share with participants)”
  • Download the correct app (MooveXR or MooveGoXR) before arriving at the venue.
  • Charge your phone to at least 80%. GPS and camera drain battery fast.
  • Free up ~200 MB of storage for event data download.
  • Enable GPS and set location permission to “Always” or “While using the app.”
  • Enable camera permissions for QR scanning, photo challenges, and AR.
  • Enable Wi-Fi even if not connected — it improves GPS accuracy.
  • Know your locator code. The organizer gives you a code (or QR / deep link) to join your team.
  • Test the app by opening it before the event starts to confirm it loads correctly.

After the event

Section titled “After the event”
  • Stop the event by clicking the red Stop button. Do NOT press Restart — Restart destroys all results. See Live Control — Stop vs Restart warning.
  • Export results to Excel. Open Event — Results and use the export action.
  • Export photos from the event row dropdown → Photo slideshow if the event included picture/video challenges. See Events — Row dropdown.
  • Review scores for any manual adjustments needed. Use the results edit form or click directly on a score value to edit it inline.
  • Share public results with participants using the public results URL (available from the event’s action menu).
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