How do I configure segments?

Before you start

• The event must be stopped
• You should have created your challenges first
• Segments are optional — skip this if all challenges should be available from the start

Steps

1. Open your event → Segments tab.

2. Click New.
3. Fill in:

• Name — the segment name (“Phase 1: Exploration”, “Phase 2: Investigation”)
• Order — the position in the sequence (1, 2, 3…)
• Image — optional gallery image to represent the segment

4. Save. Repeat for each segment.
5. Go to the Challenges tab. Edit each challenge and assign it to a segment.
6. Set which challenges trigger progression — on certain challenges, set “Change to segment” to the next segment number.
7. Go to the Teams tab. Set each team’s Initial Segment (usually Segment 1).

How it works

• Teams start in their initial segment and only see challenges from that segment.
• When a team completes a challenge that triggers a segment change, the next segment unlocks.
• Challenges from previous segments stay completed but new ones appear.

Result

Your event has a structured progression: teams advance through phases as they complete key challenges.

Premium feature: Dynamic segments can unlock based on time, score, or collecting specific objects — not just completing trigger challenges.

If something goes wrong: If teams are stuck and cannot progress, you can manually reassign them to a different segment from the segment tracking view during the live event.

For field-level detail, see the Segments reference.