How do I handle a crashed device?

How recovery works

All game progress is saved on the server, not on the device. The team does not lose their score, photos, or challenge completions.

Steps

1. Have the team restart the MooveXR app on their phone.
2. The app reconnects automatically and loads the team’s current state.
3. If the app cannot reconnect, have the team scan the QR code again from the Teams tab → QR Code sub-tab. This re-registers their device.

If the device is completely dead

If the phone cannot be recovered (broken screen, dead battery, water damage):

1. Get a replacement phone.
2. Install the MooveXR app.
3. Scan the team’s QR code from the Teams tab.
4. The new device picks up where the old one left off.

Result

The team continues playing with all their previous progress intact.

Note

Only one device can be active per team at a time. Scanning the QR code on a new device automatically deactivates the old one.

Tip

For important events, have one or two spare phones ready as backups.